Now that you have the basics, there are a couple of more things we think you should know about.
Our goal is for you to be able to provide the best service to our clients. But, in order to make sure everything’s fair, there are a few rules and regulations we think are important that you review along with our Terms and Conditions (T&C). If you come across an advisor or client who violates any of the T&C, it is important to contact the abuse department immediately.
Sharing Contact Information
It is never permissible under any circumstances to exchange personal contact info or get payment outside of the Kazibwe platform. If the client passes along his contact information to you, you need to explain to him that this is against Kazibwe policy and then promptly send an email to Customer Service.